Privacy Policy

1. Introduction

Rentomise Pty Ltd ("Rentomise", "we", "us") is committed to protecting your privacy. This Privacy Policy ("Policy") explains how we collect, use, disclose and protect Your Personal Information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other relevant legislation. This Policy applies to all account holders and users of Rentomise's services.

2. Collection and Use of Personal Information

We collect the following types of Personal Information:

Full name, gender, date of birth
Contact information (email address, phone number)
Identification documentation
Relevant qualifications and licenses, business information, and other information that may be of interest to users or account holders
Public information
Property information and related documents
IP address and device information

We may collect Personal Information to provide to our identity verification service provider and to facilitate use of Rentomise platform services.

3. How We Collect It

Directly from users or account holders via the Rentomise platform or mobile application, or as an outcome of using Rentomise services
Metadata from interactions with our services

4. Why We Collect It

To facilitate identity verification through an accredited third-party provider (for some account types)
To support account setup and use
To enable an account holder (the Service Acceptor) to undertake property management related tasks, and selectively outsource tasks to a third party account holder (the Service Provider)
To comply with our legal obligations
To improve our services and platform security

5. What You are Agreeing to

By using Rentomise, You (the account holder or user of Rentomise services) have reviewed, fully understand and agree to be bound by these terms and conditions, including but not limited to:

Us disclosing Your Personal Information and other information as necessary to create the account and to enable use of Rentomise services
Personal Information provided being viewed, collected and/or stored by other account holders and users
Account information, including all Personal Information and any related information, being provided to and managed by a third party (not us), where the handling of data will be subject to the third-party provider's privacy policy and relevant laws and regulations
That Personal Information and account information You provide is accurate, up to date and belongs to You

In collecting this information, we make no assurances and are not responsible for, and do not warrant the truth or accuracy of any aspect of any information provided (whether expressed or implied) as described in the Rentomise Terms of Use Policy ("Terms"). This Policy should be read in conjunction with the Terms Policy.

You have rights under law, including the right to access, correct, or delete your Personal Information, and to withdraw consent where applicable.

6. Sharing Your Information

We only share Your Personal Information when necessary for the purposes outlined in this Policy, including third-party service providers and where required by law. This includes:

With account holders and/or users
With service providers (e.g., hosting, email, analytics)
Where legally required (e.g., court orders, law enforcement)

7. Overseas Disclosure

Your Personal Information is primarily stored on servers located in Australia. In limited cases, Personal Information may be accessed or processed overseas where our service providers operate internationally.

8. Data Security

We implement physical, electronic and procedural safeguards to protect Your Personal Information:

Encryption of data in transit and at rest
Secure infrastructure and access controls
Digital certificates and credential management
Security training where relevant for employees
Monitoring, auditing and incident response procedures

We review and update our security measures, but You understand and acknowledge that no system is entirely secure.

9. Retention of Personal Information

We retain Your personal information only for as long as necessary:

To fulfil the purpose it was collected
To comply with legal and regulatory obligations
To resolve disputes or respond to inquiries

We aim to delete or de-identify data when it is no longer needed.

10. Access and Correction

You have the right to request access to, correction of, and the deletion of your Personal Information, subject to legal obligations. You may request access to or correction of Your personal information. In most cases:

You can access Your Personal Information via Your Rentomise profile
You can contact our privacy team to request updates or corrections

If we deny a request, we will provide written reasons and outline further options available to you.

11. Complaints and Contact Information

If You have questions, concerns, or complaints about this policy or our data practices:

Contact our Privacy Team

We will respond to all complaints within 30 days. If you are not satisfied with our resolution, you may contact the Office of the Australian Information Commissioner (OAIC).

12. Cookies and Website Data

Our website and app use cookies and tracking technologies to:

Improve functionality and performance
Analyse user behaviour
Provide a more personalised experience

You can manage cookie preferences through your browser settings. You may choose to disable cookies in your browser settings. Some features may not function correctly as a result.

13. Children's Privacy

We do not knowingly collect Personal Information from children under 18. If we become aware of such data collection without parental consent, we will delete the information.

14. Updates to This Policy

We may update this Policy periodically at any time without Your consent. The revised version will be effective at the time we specify. If our changes reduce Your rights or increase Your responsibilities, we will post a notice on the Policy Updates page of our website and provide notice to You of at least 30 days. You agree to receive notices electronically.

By continuing to use our services after any changes to this user agreement become effective, You agree to comply with those changes. If You do not agree with any changes to this user agreement, You may close your Account.

If You are unhappy with the changes we have made to these terms and conditions, You can close your Account.